TERMS AND CONDITIONS
Astro Call TERMS & CONDITIONS
Please read carefully the following provisions of this “Terms & Condition” of Astro Call.
ACCEPTANCE OF AGREEMENT
GENERAL DESCRIPTION OF SERVICES
Astro Call is Web based Portal and Mobile based Application platform providing astrological content including but not limited to Astro reports, Horoscope, chat, Audio calls, video Calls, Data and email consultations (hereinafter referred as “Content”). The Website/Mobile App through its platform is offering “Free and Paid Services” (Collectively referred as “Services”). Free Services are easily accessible without becoming a subscriber or paying any Per minute fee or fixed fee , however for accessing the personalised astrological services and/or receive additional premium Content and get access to Paid Services, you are required to register as a subscriber/member on the Astro Call portal. By registering for Paid Services, a member/Subscriber agrees to:
- To provide complete, relevant, and correct information about him/herself as prompted to do so by the Mobile App/Website.
- To update and maintain the information as required and submitted by you on the portal, with the view to maintain the accuracy of the information being current and complete.
USER REGISTRATION AND ELIGIBILITY
- The Services are available only to individuals who can form legally binding contracts under the applicable law of India or Country of your residence. Without limiting the foregoing, the Services are not permitted to be used by minors (which means, in most jurisdictions, those under the age of 18 are not allowed to use the services provided on the Mobile App/Website without a legal guardian as per the applicable laws). Astro Call or its associated parties including its parent company would not be held responsible for any misuse that may occur by virtue of any person including a minor availing the services provided through Astro Call Mobile Application or website.
- Before using the paid services, the User will be directed to signup as a Member/Subscriber on the Mobile App or website whereby You agree to provide current, relevant, and correct information while filling up the signup/registration form. Kindly note that all the information we request, and You provide during sign-up, and all updates thereto, are referred to in these Terms of Service as “Registration Data”.
- Registration or Signup on Astro Call could be done by you through your active Mobile number or other mediums like your Gmail, Facebook or any other valid email account. While creating an account on Astro Call, the User hereby warrants and represents and that all the information provided by the User is current, relevant, correct and complete and that the User will maintain the accuracy and keep the information updated all the time. If in case it is found that the information supplied by you on the Website/Mobile App is of another user, inaccurate, incomplete, untrue, unauthorized or not current, Astro Call has the right to suspend or terminate your account and restrict/refuse the use of our services in future.
- The right to use Astro Call Products and Services are personal to the User and is not transferable to any other entity or user by any mean. You are fully responsible for protecting the confidentiality of your own login credentials or other information required for the purposes of signup/Login. You will be fully responsible for all the activities that occur under the User’s account on the website/Mobile App. Astro Call will not be responsible or liable for any damage or loss arising from the User’s failure to maintain confidentiality and secrecy. You must inform Astro Call immediately if you find any unauthorized access or use of your Account or breach of any security. You must signout every time from your account at the end of any session.
- You understand, confirm and agree that your personal data including information relating to Credit card/debit card/ Net banking/Wallets transmitted over the Internet may be susceptible to misuse, hacking, theft and/ or fraud and that the Astro Call or its associated parties or the Payment Service Provider(s) have no control over such matters and will not be held responsible.
- The Website/Mobile App does not allow the use of the Services by any User under the following conditions: -
- If the User is a resident of any jurisdiction that may prohibit the use of the Services rendered by the Website/Mobile App.
- If the User is a resident of any State/ Territory/ Country that prohibits by way of law, regulation, treaty or administrative act for entering into trade relations or/and Due to any religious practices.
- If the User has created multiple accounts using various mobile numbers/Email ids. The User should have only one active account with Astro Call website/Mobile App.
Astro Call through its website and Mobile App is providing certain service which is available through the medium of Voice Call, Video Call or Chat with the Astrologer listed and enrolled with Astro Call. By using Astro Call Service, you are also giving your unconditional consent to the Website/Mobile App to arrange a call with you on your mobile number even though your number is on DND list provided by your telecom service provider.
USER ACCOUNT ACCESS
In order to ensure that Astro Call provides high quality services, respond to User’s needs, and comply with laws, you shall hereby consent to Astro Call employees, Astrologers and agents to access your account and records to provide you services or on case-to-case basis to investigate complaints or other issues raised by you.
MODIFICATION TO SERVICES, BREACH AND TERMINATION
- Astro Call may modify or discontinue (in whole or in part/s) any of its Services or your membership/Subscription account, with or without notice, for any reason without any liability to you, any other user, or any third party.
- Without limiting the foregoing, we also reserve the right to terminate your account immediately
- (a) if We are unable to verify or authenticate Your Registration Data or other information provided by you,
- (b) if We believe that your actions may cause legal liability for you, Astro Call, or all or some of our other users, or
REFUND, CANCELLATION AND DELIVERY
- TALK TO ASTROLOGER PER MINUTES: Refund requests will not be entertained under any circumstances once you have paid for the minutes to Talk to the astrologers.
- CHAT WITH ASTROLOGER PER MINUTES: Refund requests will not be entertained under any circumstances once you have paid for the minutes to Chat with astrologers.
- CUSTOM DETAIL REPORT: No refund shall be processed on the order of any reports under any circumstances if the order has reached the “processing” (Assigned to an Astrologer) stage. The risk and liability of placing order in a haste and careless manner totally lies with the User and Astro Call is not responsible for any refund once the processing stage has started.
- No refund shall be processed once the Order has been placed and executed. However, if the User intends to cancel a successfully placed order before execution, the User is required to contact the Astro Call Support team within 15 minutes of making the payment, whereafter it is totally at the discretion of Astro Call whether to issue refund.
- Any technical delay or glitch reported in the Website/Mobile App during the processing of the request which includes generating reports by the service provider i.e. Astrologer/Astro Call shall not be eligible for claiming refund.
- No refund shall be processed if incorrect information or data has been provided by You. The User agrees to provide accurate and relevant information and must double check the information filled before clicking on “Submit” button.
- No refund shall be processed if User have any bad reception or weak/bad Internet network/connection at their end while receiving the Call from Astrologers or while Chatting with Astrologer. Astro Call features are completely dependent on internet connection including Voice Call, Video Call, Chat or Payment. User must have good internet speed (Preferably high-speed internet 4G/5G/wifi) while using the Services of Astro Call. Astro Call is not liable for any refund if there is any delay/lag/disconnect in the services due to internet issue. All Chat/Calls once connected will not be refunded by any mean.
- In case the Website/Mobile App or Payment gateway’s webpage, that is linked to Astro Call, is experiencing any server related issues like ‘slow down’ or ‘failure’ or ‘session timeout’, the User shall, before initiating the second payment, check whether his/her Bank Account has been debited or not and accordingly resort to one of the following options:
- In case the Bank Account appears to be debited, ensure that you do not make the payment twice and immediately thereafter contact the Website via customer care to confirm payment.
- In case the Bank Account is not debited, the User may initiate a fresh transaction to make payment.
- All returns/refunds are at the sole discretion and case to case decision of Astro Call Management.
USER OBLIGATIONS AND BEHAVIOUR
- To comply with all Indian laws regarding the transmission of technical data exported from India through our Services
- Not to use the Website/Mobile App or any of its Services for illegal purposes
- Not to interfere or disrupt networks connected to Astro Call Website/Mobile App
- To comply with all applicable regulations, policies and procedures of networks connected to Astro Call website and Mobile App; and
- To comply with all applicable domestic and international laws, statutes, ordinances and regulations regarding your use of the Services.
Astro Call makes use of the Internet to send and receive certain messages. Therefore, your conduct is subject to Internet regulations, policies, and procedures.
You will not use Astro Call for spamming, chain letters, junk mail, or any use of distribution lists to any person who has not given specific permission to be included in such a process. You agree not to transmit through our website/Mobile App any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material of any kind or nature.
You further agree not to transmit any material that encourages conduct that could constitute a criminal offence, give rise to civil liability, or otherwise violate any applicable local, state, national or international law or regulation. Attempts to gain unauthorized access to other computer systems/ servers are strictly prohibited. You shall not interfere with any other Astro Call members use or enjoyment of the Website or Services.
Astro Call reserves the right to withdraw its services to any customer who is found to be unreasonable or abusive during their conversation with the Service Provider inclusive of astrologer regardless of any reason.
Content available on Website/Mobile App
Astro Call owns and retains all proprietary rights, including without limitation, all intellectual property rights in the www.Astro Call.com website and Astro Call Mobile Applications. The website and Mobile App contains the copyrighted material, trademarks, and other proprietary information of Astro Call.com, and its licensors. Except for that information which is in the public domain or for which you have been given express permission by Astro Call, you may not copy,Edit, publish, transmit, share, perform, display, or sell any such proprietary information. All lawful, legal and non-objectionable messages (in the sole discretion of Astro Call), content and/or other information, content or material that you post on the forum boards shall become the property of Astro Call. Astro Call reserves the right to scrutinize all such information, content and/or material posted on the forum boards and shall have the exclusive right to either remove, edit and/or display such information, material and/or content.
BANK ACCOUNT AND FINANCIAL INFORMATION
The User is under an obligation to provide his banking and financial information as and when required. For that purpose, User agrees that the debit/credit card, Net Banking, UPI and Wallet details provided by him/ her for use of the aforesaid Service(s) must be correct and accurate and that the User shall not use a debit/ credit card, that is not lawfully owned by him/ her or the use of which is not authorized by the lawful owner thereof. The User further agrees and undertakes to provide correct and valid debit/credit card, netBanking, UPI or wallet details.
You agree that all the Services by Astro Call website/Mobile App are provided on the User’s demand. Besides, Astro Call assumes no responsibility for availability (or lack thereof), deletions or failures to store any member communications or personalization settings. in particular, but not by way of limitation, Astro Call may delete e-mail or other accounts or the information therein if the account is inactive for more than ninety (90) days the use, application and understanding of all the predictions and explanations is on the User’s discretion, and the User shall be solely responsible for any eventuality, if any arises. Astro Call, on behalf of itself and its subsidiaries, disclaims all warranties of any kind, express or implied, including without limitation any warranty of merchantability, fitness for a particular purpose, title, or non-infringement and it makes no warranty or representation regarding the results that may be obtained from the use of content or services, the accuracy or reliability of any content obtained through the services, any goods or services purchased or obtained through Astro Call website/Mobile App, or any transactions entered into through Astro Call website/Mobile App, and makes no warranty that the services will, at all times, meet your exact requirements, be 100% uninterrupted, 100% timely, secure or error free. No advice or information, whether oral or written, obtained by you from Astro Call website/Mobile App or through the services shall create any such warranty.
Astro Call does not take guarantee of any untoward incident that may happen with the User after seeking the Service. Astro Call or the Service Provider/Astrologers providing the advice is not liable and does not guarantee any results as expected by the User and accessing the Website/mobile App in such scenario is purely at the risk of the User.
LIMITATION OF LIABILITY
- To the maximum extent permitted by applicable law, the Website/Mobile App will have no liability related to User content arising under intellectual property rights, privacy, publicity, obscenity or other laws. The Website also disclaims all liability with respect to the misuse, loss, modification or unavailability of any User content.
- The User understands and agrees that any data or material downloaded or otherwise obtained through Astro Call website/Mobile App is done entirely at their own discretion and risk and they will be solely responsible for any damage to their Mobile Phones, computer systems or loss of data that results from the download of such material or data. Astro Call is not responsible for any typographical error leading to an invalid coupon. The Website accepts no liability for any errors or omissions, with respect to any information provided to you whether on behalf of itself or third parties.
- The Services provided by Astro Call website/Mobile App are for entertainment purposes only and Astro Call on behalf of itself and its suppliers, disclaims all warranties of any kind, express or implied, including without limitation any warranty of merchantability, fitness for a particular purpose, title, non-infringement and it makes no warranty or representation regarding the results that may be obtained from the use of content or services, the accuracy or reliability of any content obtained through the Services, any goods or services purchased or obtained through the Website/Mobile App, and makes no warranty that the services will meet your requirements, be uninterrupted, timely, secure or error-free.
- Astro Call provides various services on its website/Mobile App through Astrologers including but not limited to Horoscope, Astrological content, Reports, Tarot readings, numerology, predictions, voice call consultations, chat consultation or email consultations. Astro Call charges for the chat/call service offered on this platform on per minute basis and holds no responsibility or liability about the reality or reliability of the astrological effects on the human physiology, by the gems, any remedies, any other products or services represented and sold on the website/Mobile App. No advice or information, whether oral or written, obtained by you shall create any warranty by any mean.
- The astrologers/experts/Consultants are also members of the Astro Call website/Mobile App and not the employees of the Website/Mobile App or the company. However, Astro Call have the rights to verify the degrees, qualifications, credentials, and background of the astrologers/experts/Consultants but does not refer, endorse, recommend, verify, evaluate or guarantee any advice, information or other services provided by the astrologers/experts/Consultants or by the company, nor does it warrant the validity, accuracy, completeness, safety, legality, quality, or applicability of the content, anything said or written by, or any advice provided by the astrologers/experts/Consultants.
Notwithstanding anything to the contrary contained herein, Astro Call liability to you for any cause whatsoever, and regardless of the form of the action, will at all times be limited to the amount paid, if any, by you to the website/Mobile App, for the service during the term of membership/Subscription.
ADVERTISERS ON WEBSITE
Any of your correspondence or business dealings with, or participation in promotions of, advertisers found on Astro Call website/Mobile App or through the Service, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such advertiser. You agree that Astro Call shall not be liable or responsible for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such advertisers on the Astro Call Website/Mobile App.
PROPRIETARY RIGHTS TO CONTENT
You acknowledge and agree that the Content, including but not limited to text, software, sound, music, photographs, video, graphics, animations or other material available on Astro Call website/Mobile App or contained in sponsor advertisements or distributed via email, Whatsapp, commercially produced information presented to Member by the Website/Mobile App, its suppliers, and/or advertisers, is protected by copyrights, trademarks, service marks, patents and/or other proprietary rights and laws. You are not permitted to copy, use, reproduce, modify, distribute, perform, display, or create derivative works from the Content unless expressly authorized by Astro Call, its suppliers, or advertisers. Moreover, the content such as images, text, designs, etc on all of the portals of Astro Call which are taken from various online portals such as Google Images. Astro Call or its parent company is not liable for any copyrights of that content or data.
ARBITRATION; INJUNCTIVE RELIEF
Any dispute, controversy, or claim arising out of, relating to, or in connection with this Terms and Conditions/Agreement shall be settled by binding arbitration in accordance with the commercial arbitration rules in the Indian Law. The arbitration shall be conducted by a single arbitrator, selected by Astro Call in accordance with the rules in the Indian Law, and judgment on the arbitration award may be entered in any court having jurisdiction thereof. Notwithstanding the foregoing, either party has the right to seek any interim or preliminary relief from a court of competent jurisdiction in Chandigarh in order to protect the rights of such party pending the completion of any arbitration hereunder, and both parties agree to submit to the exclusive jurisdiction of the courts of India and venue in Chandigarh, India for any such proceeding.
Except as otherwise stated in these Terms of Service, all notices to a party shall be in writing and shall be made either via email or Indian Post. Notice shall be deemed given 24 hours after an email is sent, or 3 days after deposit in the snail mail, to Member at the address provided by Member in the Registration Data and to Astro Call at the address set forth below:
“Incubation Building Block No 24, SDA Complex Kasumpti, Shimla-171009, Himachal Pradesh, India”
The information and data contained on Astro Call website is to be treated purely for your entertainment purposes only. Any message that you receive, or any predictions made by any Astrologer is not a substitute for advice, programs, or treatment that you would normally receive from a licensed professional such as a psychiatrist, financial advisor, lawyer, doctor or legal consultant. Accordingly, Astro Call.com or Astro Call Mobile Application provides no guarantees, assurances, implied warranties of any kind, and will not be responsible for any interpretation made or use by the recipient of the information and data mentioned above.
Also Please note that Astro Call.com is not a registered firm. It is a product of Snowmicro Software Solutions Private Limited. All the transaction and gathered data is / will be accessed by Snowmicro Software Solutions Pvt Ltd Or its associated parties.